JWed used to be a great service but now, it's awful. The website started acting up in February 2024. Chat feature doesn't always work and there is ZERO customer service. I am so disappointed and frustrated. You can call. You can email. You can try online Customer Service. Complete waste of money. Lights on but nobody's home.

Terrible customer service. If there's a technical issue on a Friday you will get no help until Monday (if you're lucky). They have a way of manipulating you into thinking that their prices reflect their efforts at protecting you. For some years now I have been subscribing on and off, and each time I do so I get a chat request within seconds from some scammer. The new platform is not at all user-friendly and you have to read tons of articles to get an answer to a simple question you might have.

I asked in 2018 to DELETE profile. JWed ignored. The function “ remove profile” is disabled. I put third year “ Married” as reason and still be profile is jot removable. The fraud: when it said “ pay for one month” then in reality they co tongue to charge. Support is not functioning and is not replying. It is fraudulent site and beside fraudulently to charge, refusing to delete a profile. Shane on JWed. I am going to complaint in FTC .

I am in for years and can't remember having more than one maybe two dates. Something smells fishy here. I am wasting money and out of despair I keep on renewing.

terrible service, hardly any members, complete waste of money

I believe the company is a cheat. Their free trials are fake. They have several criminals on their site. They don't screen their members. Go elsewhere. Their billing practices are dishonest.

Customer Support people are nasty, rude, and treat their customers disgustingly. Customer support can make all the difference in user experience. Forget it - move on.

When you view most websites and social media sites, that action isn’t revealed to other users. They don’t reveal to people that you looked at their page. As such, I didn’t realize that notification was the default setting on some dating sites, such as Jwed. It ended up causing me considerable pain, and I know I’m not the only one, because of a pattern that I noticed. When women were new to the site, they were more likely to allow me to know that they viewed my profile, as opposed to women who had been on the site for a while. This is because the new women didn’t know about Jwed’s default setting. And if I noticed this pattern, I’m sure Jwed (and anyone who utilizes the same approach) knows about it. And they might give you a warning that you should check your settings when you sign up, but obviously that’s not good enough, because the pattern is still there. People don’t realize just how much they’ll be punished for not checking their settings, so they don’t do it. Why does Jwed make this their default setting? Why don’t they set the default to normal privacy rules and allow you to change it? Or at least state explicitly that if you don’t change your settings, a message outing you will be sent to the person whose profile you viewed? Is it because they want people to unknowingly interact with others at the very beginning so that they’ll be more likely to stay on the site? Do they rationalize that they’re “helping,” even though they are taking the decision away from grown adults? They know that they’re causing pain, and I'm not sure that’s a very frum thing to do. So, if you sign up to Jwed (or similar sites), make sure to adjust your settings. Also, watch out for accidental likes. If you’re using your phone, the like/heart button on the right column is at the edge, where your thumb might go, instead of toward the inner portion of the column. You might not realize that you “liked” someone's profile until much later. There are other surprises, too. If you interact in certain ways, the system might “like” someone’s profile for you. Additionally, if you pay extra for Jwed plus, your profile might be sent out in emails to people who are outside of your privacy settings.

I have no comment regarding the quality of the site's members, but would like to give this negative review because Jwed keeps sending me spam and promotional emails despite repeated requests to stop.

I would all women from visiting this site. I was on it for 3 yrs and it is extremely disturbing to me how many sick and unsafe men r on this site. I realize they can not check into profiles but there was one man who approached me two different times and this man had been arrested by the Brooklyn for pedophilia. Many others. I know other women who have same experience. Disgusting site.